Terms and Conditions & Privacy Policy

Protecting your Information and Privacy
Ovid Napa Valley is committed to keeping your payment and personal information safe. For your security, our web-based ordering process utilizes Secure Socket Layer (SSL) technology to ensure that all sales information is transferred via encrypted methods. All orders require a credit card, and all credit card transactions are handled by a third-party financial institution which receives all information in an encrypted form in order to verify and process transactions.

Mailing List
We use our mailing list to keep customers and friends informed about wine offers and events, and to ship orders. The information that you provide us will not be shared or sold to other companies except as required to fulfill orders. Third parties with whom we work, such as credit card processing companies and shipping companies, are required to keep all information they receive from us confidential and secure. We will maintain your information as long as your account is active and will record your transactions for financial and compliance purposes only. If at any time you would like update the information you have provided or remove your name from our list, please contact us at info@ovidwine.com.

Returns
At Ovid Napa Valley, we devote our time, energy and intelligence to producing the highest quality wines from this estate, and customer satisfaction is our highest priority. If you are dissatisfied with your order for any reason, please contact us within 5 days of the receipt of your order by emailing info@ovidwine.com to file a claim. Ovid is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment or shipping/delivery delays. Please note that our production is extremely limited and there may be instances where we are not able to replace your order; we reserve the right to provide a different comparable wine or refund your original purchase price.

Applicable Law
This site is created and maintained by Ovid Napa Velley in the State of California, USA. As such, the laws of the State of California govern these disclaimers, terms and conditions. Ovid Napa Valley reserves the right to update our site or revise these terms at any time. Your use of this site indicates your agreement with our terms and conditions.

Errors and Omissions
While we make every effort to maintain this site impeccably, errors related to product description, pricing and availability may occur. We apologize for any inconvenience these errors may cause, and reserve the right to correct errors and omissions without prior notice and to cancel any offered product or service in the event of an error or omission.

Restrictions
Wine offered via this website is only available to adults of legal drinking age (at least 21 years) and is sold for personal consumption, not for resale. Through our purchasing process, the wines are sold to you in California and title passes to you in California. As the buyer, you are solely responsible for the shipping of wine, but by placing an order you authorize us to act on your behalf to engage a common carrier to ship the wine to you. An adult signature will be required for delivery of alcoholic beverages.

Trademarks
Ovid Napa Valley’s trademark, brand design, custom graphics, and photographs are protected by Ovid Napa Valley and Sisyphus LLC.

Copyright
Website text, design, and product: Copyright 2014 Ovid Napa Valley
Website Design and Development: TMarks, Seattle, WA

We value your interest in Ovid wines and welcome comments, questions and suggestions. Please email us at info@ovidwine.com

XPRIVACY POLICY
For your security, our web based ordering process utilizes an advanced technology known as Secure Socket Layer (SSL) technology. This ensures that all sales transaction information is transferred via encrypted methods.

All orders require a credit card. Upon submitting an order, all credit card numbers and related information are transmitted using the encryption methods described above. You should be able to verify the security status by clicking on the closed lock icon at the end of the URL address bar of your browser.

The information that you provide us will not be shared or sold to other companies other than as necessary to fulfill your request, as for example, to ship an order. The information is utilized so that we may offer a level of service commensurate with the quality of our wines.

RETURN POLICY

If you are dissatisfied with your order, please contact the winery immediately. Refunds are only issued when wine is damaged or lost and a claim is filed with the shipper.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

XPHOTO CREDITS

Photographers for the site include: Donna Bonnick, Dana Johnson, Sara Matthews, Robb McDonough, Chris Pramuk, Meg Smith, Eric Wolfinger